H038 Psychosocial
Bullying, harassment, discrimination — psychosocial harm to workers (and from customers off-site); breach of HSWA + Human Rights Act + Employment Relations Act
All work locations + comms channels
Inherent risk
8
L 2 × C 4 · Moderate
Residual risk
4
L 1 × C 4 · Moderate
Existing controls
Open-door culture; small team (owner + 1); behavioural standards expected via induction
Additional controls
Bullying & Harassment Policy (defines behaviours, reporting pathways: owner OR backup officer James Swan when owner is the subject; external pathways: WorkSafe / HRC / Employment NZ / Police); 20-working-day investigation timeframe; customer harassment of worker → customer asked to leave / job declined, owner backs worker; toolbox talk Week 11; manager investigation training (within 12 months of role)
Ownership & review
- Owner
- Owner
- Last review
- April 2026
- Next review
- April 2027
Source: 02_Hazard_Risk_Register/Hazard_Risk_Register.xlsx.